Tried many for 91 yr old MIL and this one was the best for us on our Tmobile acct. So many others were junk. Really love the robocall button that adds them to list preventing future calls.

Item was one of three top-selected for 94 yr old friend. He chose another brand due to size of keys he needed....for his monocular vision....and completely deaf in one ear. Returned this model.

The setup was relatively easy. The large buttons and large print on the screen was a hit with my mother. I had to search a bit to setup a preferred ringtone but once I found the correct area, it was easy to change it to one she preferred. There were several options to choose from. The volume was louder than on her previous phone and the clarity was fantastic.

I bought this product for my grandmother and she currently was on a T-Mobile plan. I was concerned because she had a mini SIM and this phone had a larger "cut out" for the SIM But it was compatible. Once I inserted the micro SIM I tapped it on my palm to make sure it was secure. She has had it over 2 months and loves it.

Bought this for my 88 year-old father who does not believe in "smart" phones. There were some hiccups setting it up, but customer support was helpful.Note: Customer support is only available during specific times.